Normandy Logistics
Verified
Customer Service Executive - Logistics
- Amman
- Full Time
The essentials
- Experience2 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor’s degree in Logistics, Supply Chain, Business Administration or equivalent vocational experience; 1-3 years customer service/coordination experience in logistics preferred.
What you’ll be doing
Company: Normandy Logistics, Amman
Role overview:
Support daily operations for domestic and regional shipments by ensuring accurate documentation, timely communication with clients and carriers, and resolving service issues. Coordinate transport, track consignments, and maintain high standards of customer experience.
Key responsibilities:
Role overview:
Support daily operations for domestic and regional shipments by ensuring accurate documentation, timely communication with clients and carriers, and resolving service issues. Coordinate transport, track consignments, and maintain high standards of customer experience.
Key responsibilities:
- Coordinate inbound and outbound shipments: verify documentation, booking details, and customs paperwork where needed.
- Monitor shipment status and proactively communicate updates and exceptions to customers, carriers, and internal teams.
- Respond to customer inquiries via phone and email, investigate delays or claims, and follow through to closure.
- Prepare and maintain shipment records, delivery confirmations, invoices, and performance reports.
- Collaborate with operations, warehousing, and sales to prioritize loads, expedite critical shipments, and implement corrective actions.
- Identify process improvements to reduce lead times and improve customer satisfaction; assist in implementing standard operating procedures.
What we’re looking for
Must-have:
Preferred:
- Clear written and verbal English.
- Knowledge of shipment lifecycle and logistics documentation (waybills, bills of lading, customs forms).
- Experience with TMS, shipment tracking tools, or equivalent logistics software.
- Proficiency with MS Excel for reporting and data entry.
- Ability to investigate discrepancies and drive corrective actions to resolution.
- Organizational ability to manage multiple shipments and prioritize under deadlines.
- Teamwork with operations, warehousing, and sales.
- Basic understanding of import/export regulations and documentation practices relevant to Jordan and regional transport.
Preferred:
- 1-3 years of customer service or coordination experience in logistics.
Perks & benefits
- Health Insurance
- Leaves
- Medical
- Sports and Entertainment
About Us
Where future can be found
Who We Are
In order to serve our clients , we offered CFS , WHS services . As known Jordan become as transit area for all MEA . FZA also covered By Normandy to meet customer needs for IN TRANS
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