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City Manager / Logistics Ops Manager Job in Jordan
Talabat , Jordan

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Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Jan 21, 2021
Last Date
May 30, 2021
Location(s)

Job Description

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What's On Your Plate?

Role‌ ‌Summary:‌ ‌ ‌

Managing‌ ‌overall‌ ‌logistics‌ ‌of‌ ‌multiple‌ ‌cities‌ ‌across‌ ‌the‌ ‌country.‌ ‌Leading‌ ‌on-demand‌ ‌delivery‌ ‌operations‌ ‌and‌ ‌maintaining‌ ‌excellent‌ ‌customer‌ ‌experience‌ ‌24/7.‌ ‌Taking‌ ‌ownership‌ ‌of‌ ‌staffing,‌ ‌service‌ ‌levels,‌ ‌and‌ ‌communication‌ ‌with‌ ‌stakeholders.‌ ‌Monitoring,‌ ‌measuring,‌ ‌and‌ ‌improving‌ ‌compliance‌ ‌and‌ ‌performance‌ ‌of‌ ‌riders/partners.‌ ‌ ‌

What’s‌ ‌on‌ ‌Your‌ ‌Plate?‌ ‌

Oversees‌ ‌all‌ ‌daily‌ ‌logistics‌ ‌related‌ ‌operations‌ ‌ ‌

Directing,‌ ‌optimizing‌ ‌and‌ ‌coordinating‌ ‌full‌ ‌order‌ ‌cycle‌ ‌ ‌

Leads‌ ‌communication‌ ‌with‌ ‌external‌ ‌suppliers‌ ‌ ‌

Supervise,‌ ‌coach‌ ‌multiple‌ ‌rider‌ ‌managers‌ ‌and‌ ‌rider‌ ‌trainers‌ ‌ ‌

Set‌ ‌up‌ ‌SOPs,‌ ‌policies‌ ‌and‌ ‌tools‌ ‌for‌ ‌safety‌ ‌/‌ ‌compliance‌ ‌of‌ ‌riders‌ ‌and‌ ‌partners‌ ‌

Help‌ ‌with‌ ‌coordination‌ ‌of‌ ‌marketing‌ ‌campaigns‌ ‌and‌ ‌activities‌ ‌across‌ ‌all‌ ‌brand‌ ‌entities‌ ‌

Coordinate‌ ‌with‌ ‌country‌ ‌logistics‌ ‌head‌ ‌on‌ ‌operational‌ ‌zone‌ ‌setup‌ ‌and‌ ‌special‌ ‌projects‌ ‌

Responsible‌ ‌for‌ ‌cities‌ ‌rider‌ ‌experience‌ ‌and‌ ‌satisfaction‌ ‌score‌ ‌

Provide‌ ‌weekly‌ ‌updates‌ ‌to‌ ‌country‌ ‌management‌ ‌on‌ ‌projects‌ ‌&‌ ‌performance‌ ‌progress

Job Specification

What‌ ‌did‌ ‌we‌ ‌order?‌ ‌

Bachelor's‌ ‌Degree,‌ ‌MBA‌ ‌is‌ ‌a‌ ‌plus‌ ‌

4-8‌ ‌years‌ ‌of‌ ‌experience‌ ‌in‌ ‌food/grocery‌ ‌tech‌ ‌industry‌ ‌is‌ ‌highly‌ ‌preferred‌ ‌

Extensive‌ ‌experience‌ ‌in‌ ‌Data‌ ‌Analytics‌ ‌

Strong‌ ‌communication‌ ‌skills,‌ ‌both‌ ‌written‌ ‌and‌ ‌verbal.‌

People‌ ‌management‌ ‌skills:‌ ‌Experience‌ ‌of‌ ‌managing‌ ‌bigger‌ ‌group‌ ‌of‌ ‌people‌ ‌

Stakeholder‌ ‌management‌ ‌skills:‌ ‌Experience‌ ‌in‌ ‌dealing‌ ‌with‌ ‌cross-cultural‌ ‌team‌ ‌members‌ ‌

and‌ ‌cross-functional‌ ‌teams‌ ‌

Ability‌ ‌to‌ ‌analyze‌ ‌data‌ ‌and‌ ‌derive‌ ‌insights‌ ‌from‌ ‌comprehensive‌ ‌data‌ ‌reports‌ ‌

Ability‌ ‌to‌ ‌deal‌ ‌with‌ ‌ambiguity,‌ ‌work‌ ‌under‌ ‌pressure,‌ ‌handle‌ ‌stress‌

Talabat

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