As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
Managing overall logistics of multiple cities across the country. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of riders/partners.
What’s on Your Plate?
Oversees all daily logistics related operations
Directing, optimizing and coordinating full order cycle
Leads communication with external suppliers
Supervise, coach multiple rider managers and rider trainers
Set up SOPs, policies and tools for safety / compliance of riders and partners
Help with coordination of marketing campaigns and activities across all brand entities
Coordinate with country logistics head on operational zone setup and special projects
Responsible for cities rider experience and satisfaction score
Provide weekly updates to country management on projects & performance progress
What did we order?
Bachelor's Degree, MBA is a plus
4-8 years of experience in food/grocery tech industry is highly preferred
Extensive experience in Data Analytics
Strong communication skills, both written and verbal.
People management skills: Experience of managing bigger group of people
Stakeholder management skills: Experience in dealing with cross-cultural team members
and cross-functional teams
Ability to analyze data and derive insights from comprehensive data reports
Ability to deal with ambiguity, work under pressure, handle stress