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Coordinator Rider Job in Jordan
Talabat , Jordan

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2 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Feb 4, 2021
Last Date
May 4, 2021

Job Description

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What's On Your Plate?

Role Summary

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of

rider service levels by measuring compliance, finding performance gaps and execute a plan to fill

performance related gaps.

What’s On Your Plate?

Monitor and improve Rider Performance and Compliance

Lead Rider Recruitment for the allocated zones

Lead a Team of Rider Coordinators and/or Rider Captains

Manage rider roster with proper allocation of shifts/breaks/off-days etc.

Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor

Inventory management and usage compliance of Rider equipment

Groom rider quality (behaviour, appearance, professionalism, presentational etc)

Setting up a performance improvement plan to improve performance of low performing riders

Reduce rider complaints originating from customers

Monitor riders performance on individual level and responsible for coaching/warning riders

Audits fleet appearance & rider behaviour via on ground visits.

Job Specification

What Did We Order?

Bachelor's Degree

2-3 years of experience in food/grocery tech industry is highly preferred

Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

Strong communication skills, both written and verbal.

Influencer and a negotiation with good public speaking and presentation skills

People management skills: Experience of managing bigger group of people.


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