Digital Enablement Manager
Foodics, Jordan

About Foodics

Foodics, a Saudi fast-growing startup in MENA, offers a complete Cloud point-of-sale SaaS with tools that help Famp;B and retail businesses start, track and grow. B2B sellers use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze the whole business with smart reports, anytime and anywhere on the cloud. Available in English, Arabic, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps. Founded in 2014 and headquartered in Riyadh, Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt with a culture retaining talents and promoting creativity and efficiency. Foodics today is one of the most promising SaaS companies in MENA and future Unicorn (1 Billion USD company) and we are looking for people like you to help shape tomorrow at Foodics.

Vision

To become a leading Fintech and software trusted partner globally, for retailers and sellers who want to grow their business.

Mission

We empower sellers with a comprehensive point of sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.

Job Brief

The Digital Enablement Manager (DEM) is responsible for developing and implementing digital transformation initiatives and employees service desk plan to improve business growth, employee engagement , and service quality. As DEM you will be implementing new technical initiatives; streamlining, automating, and simplifying processes; and educating staff across the company in the effective use of the technologies and processes.

Key Responsibilities

• Lead the creation and implementation of long-term digital enablement strategy and plans for the organization in collaboration with other senior management teammates.
• Oversee and manage processes related to the delivery and support of digital tools (software and hardware).
• Diagnose root problems and recommend end-to-end solutions that use digital workflows and tools and harness the power of robotic process automation, machine learning, and artificial intelligence to reinvent and accelerate our work.
• Lead the development of digital-tools training materials that will facilitate the effective implementation of adopted digital platforms and tools.
• Execute robust vendor search and evaluation processes, make recommendations, and lead implementation across the organization for all software and hardware adopted.

Requirements

• Hands-on 5-7+ years of experience in IT project/program management preferably across multiple hardware and software platforms with a focus on digital enablement/transformation. Ideally, in a fast-growing technology company.
• Working knowledge of business systems, including Enterprise Resource Planning (ERP), customer relationship management (CRM) systems, ticketing, collaboration tools, and other cloud systems preferably Zendesk, Hubspot, Slack, and Google Suite.
• Proven experience in VoIP systems.
• Ability to demonstrate a strategic and innovative approach to the delivery of outputs and outcomes.
• Track record in leading collaboratively by working successfully with others in cross-functional teams to create solutions.
• Strong written and verbal communication skills.

Benefits

• Medical Insurance
• Training amp; Development
• Performance Bonus

Job Rewards and Benefits