Implementation - Install new products and apply performance and security procedures.
- Supervise the migration of existing solutions and apply needed updates.
- Complete configuration and upgrading based on design and specifications of client proposals.
- Supervise the administration of systems to ensure availability of services to authorized users.
Testing, Documentation and Reporting
- Complete integration and test the applications and systems.
- Prepare full documentation of the implemented products and software.
- Provide timely status reports to supervisors and project managers.
Technical Assistance and Support
- Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
- Follow-up on major accounts in terms of technical support and proactive support service.
- Maintain applications, operating systems and perform various preventative maintenance tasks for clients.
- Provide hands on training to the customer Knowledge Transfer
Requirements
- Bachelor's degree in Telecommunication, Computer Engineering, Computer Science or any related IT field.
- 0-2 years' of experience in any IT related field.
- Knowledge in active directory domain services
- Knowledge in Microsoft Exchange Server.
- Knowledge in Office 365 services.
- Knowledge in Microsoft Hyper-V service.
- Knowledge in SQL infrastructure setup is a plus.
- Knowledge in Microsoft System center products is a plus.
- Knowledge in Microsoft Azure is a plus.
- Good command in both English amp; Arabic languages (writing, reading amp; conversation).
- Ability to learn new languages and technologies.
- Ability to communicate and report incidents and issues to the upper management.
- Self-motivated.
- Ability to work under pressure and stressful scenarios.
- Analytical Thinking.
- Attention to details.
- Resourcefulness and troubleshooting aptitude.