About Foodics
Foodics, a Saudi fast-growing startup in MENA, offers a complete Cloud point-of-sale SaaS with tools that help Famp;B and retail businesses start, track and grow. B2B sellers use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze the whole business with smart reports, anytime and anywhere on the cloud. Available in English, Arabic, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps. Founded in 2014 and headquartered in Riyadh, Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt with a culture retaining talents and promoting creativity and efficiency. Foodics today is one of the most promising SaaS companies in MENA and future Unicorn (1 Billion USD company) and we are looking for people like you to help shape tomorrow at Foodics.
Vision
To become a leading Fintech and software trusted partner globally, for retailers and sellers who want to grow their business.
Mission
We empower sellers with a comprehensive point of sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.
Job Brief
We are looking for a well-seasoned professional to lead the Customer Excellence department. You’d own, improve, and constantly grow the relationship between Foodics and its clients by providing tactical guidance, knowledge, technical and non-technical support to our customers through multiple real time communication channels.
You should build a center to adopt a proactive approach to customer excellence, aim to build its employees as a team of advisors and analysts who will utilize each interaction with the client as an opportunity to enhance relationships and positively impact customer growth within Foodics.
The center should be positioned as the first and main focal point to designated customers, service them in the most creative, innovative and customer-centric ways, positioning the center as a reliable solid information exchange channel between the customers' on ground and the business at top.
If you’re someone who likes technology, have solid experience in Customer excellence Management, with passion to lead, grow and support business and teams, we would like to meet you!
Key Responsibilities
Requirements
Benefits