Sr. Account Manager, Financial Sector
Specialized Technical Services – STS, Jordan

Duties and Responsibilities:

• Communicating with clients to ensure that all their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer IT environment to understand changing needs.
• Prepare and deliver technical presentations explaining products or services to existing and prospective customers.
• Collaborate with sales teams to understand customer requirements and provide sales support.
• Help clients solve problems with installed equipment and solutions.
• Help in researching and developing new products.

Requirements

• Bachelor’s degree in Computer or Electrical Engineering.
• 7-12 years of experience in selling technical products, solutions and/or services is a must
• MBA Certification is a plus
• Solid experience with CRM software
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Excellent command in English language.
• Strong verbal and written communication skills

Job Rewards and Benefits