Systems Engineer, Enterprise Services
Specialized Technical Services – STS, Jordan

• Duties and Responsibilities:

• Install new products and install their updates.
• Supervise the migration of existing solutions and apply needed updates.
• Complete configuration and upgrading based on design and specifications of client proposals.
• Prepare full documentation of the implemented products and software.
• Provide timely status reports to supervisors and project managers.
• Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
• Follow-up on major accounts in terms of technical support and proactive support service.
• Maintain applications, operating systems and perform various preventative maintenance tasks for clients.
• Provide hands on training to the customer Knowledge Transfer.

Requirements

• Bachelor’s degree in Computer Engineering or any IT related field.
• 0 to 2 years of experience in any IT related field.
• Microsoft products knowledge such as Office, windows server is a plus.
• Computer networking knowledge is a plus.
• Good command in both English amp; Arabic languages (writing, reading amp; conversation)

• Ability to learn new languages and technologies.
• Self-motivated
• Ability to communicate and report incidents and issues to the upper management
• Ability to work under pressure and stressful scenarios
• Analytical Thinking
• Attention to details
• Resourcefulness and troubleshooting aptitude

Job Rewards and Benefits