Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.
Our Code of Conduct
At STS we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.
Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.
Main Duties amp; Responsibilities:
- Fully handling the system administration for the CRM (Follow up and deliver all CRM related enquiries, troubleshooting, administration for all users)
- Monitor and assist in solving minor glitches and errors on CRM system.
- Assist users in basic administrative requirements first line of support.
- Provides trainings for the staff in data entry and how to use the CRM.
- Provide a monthly performance report on the CRM alerts.
- Advise on issues with CRM systems, solutions, and recommendations to fix them.
- Assist the Sales Operation team in the CRM scope to facilitate best Sales performance, Accuracy, Dashboard reports and KPI’s.
- Drive and provide biweekly report for the won records accuracy KPI.
- Arrange sales meeting to review pipeline, forecasted records and renewals
- Follow up with the owners of the contracts and projects and ensure data are updated
- Data Auditing amp; Governance.
- Take ownership with the stakeholders to document change requests, system enhancements, and testing..
- Provide CRM manuals and user guides.
- Come up with enhancements/improvements to enhance user experience and user adoption.
Requirements
- Bachelor’s degree in business administration or Industrial Engineering.
- 0-3 years’ experience in Administration Field.
- Excellent command of English language (verbal and written).
- Excellent Communications Skills.
- Ability to work under pressure.
- Self-motivated and willing to learn.