Help Desk Support
Specialized Technical Services – STS, Jordan

Main Duties and Responsibilities

• Receive customer’s claims and log incidents into ticketing system.
• Follow-up on major accounts in terms of technical support, preventive maintenance, and proactive support service.
• Communicate with customers to have their feedback.
• Provide timely reports to supervisors and managers.

Requirements

• Bachelor’s degree in IT or any related field.
• 0 to 1 year of experience in HelpDesk.
• Good knowledge in Personal computers, servers and networking.
• Good knowledge in Microsoft products and 3rd party applications.
• Good command in both English amp; Arabic languages (writing, reading amp; conversation)
• Microsoft products knowledge.
• Ability to learn new Technologies.
• Self-motivated

Job Rewards and Benefits