At Maqsam, we're building the friendliest cloud communication suite in MENA.
With Maqsam businesses can:
- Make and accept calls from anywhere in the world to anywhere in the world.
- Obtain phone numbers inside and outside the region without friction.
- Create interactive voice responses easily.
- Supervise and record teams of call center agents.
- Provide support to their customers over WhatsApp and other text channels.
- And much more!
We are looking for a tech-savvy professional with a compassionate approach towards the best interests of our customers to join our Customer Success team. As our Customer Success Architect, you will be responsible for Key Account Management, including upselling, expansion, and retention efforts. In parallel, our CSA team handles onboarding new clients to Maqsam, as well as following up on churn cases.
The CSA team currently falls under the Operations Unit, along with the Customer Support Team, and works closely with our Sales, Product, and Engineering teams to provide clients with the service they deserve and improve loyalty to our platform.
Your Top Responsibilities- Manage Identify key accounts, establish and maintain relationships with them. Upsell and expand key accounts to ensure growth and retention.
- Handle cases independently and demonstrate a strong sense of ownership towards the tasks and client accounts.
- Onboard new clients to Maqsam and provide them with the expected support and training to be able to use our product at its full potential.
- Optimize client inquiry and issue resolution, as well as an obsession towards fulfilling their needs.
- Be result-oriented and comfortable dealing with numbers.
- Be a curious self-starter with an ability to learn and adapt quickly.
What We Expect From You- Proven experience in customer success, managing key accounts, sales or a similar role.
- Familiarity with CRM software and customer support tools.
- Good analytical and problem-solving skills.
- Experience in the SaaS industry is a big plus.
- Excellent verbal and written communication skills in English and Arabic, driven, motivated, and able to work well in a fast-paced environment.
- A strong sense of ownership, responsibility, and attention to detail.
What We Provide You Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:
- A collaborative and friendly environment with flexible hours and relaxed vibes.
- Many opportunities to learn, grow and become a world-class professional.
- A fair compensation.
- A culture that thrives on open communication and transparency.
- First-class health insurance.
- Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.
If you feel that you have what it takes to excel in this opportunity, we would like to get to know you! Apply Now!