Technical Product Manager
Foodics, Jordan

Proudly voted the best place to work in 2021-2022, Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.

FOODICS is the leading Restaurant-Tech company in MENA and a pioneer in the regional Famp;B industry. Foodics is currently undergoing rapid expansion across MENA, Pakistan, Africa and Asia, servicing over 20,000 brands , and has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We provide a cloud-based point-of-sale SaaS ecosystem with tools that help Famp;B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage and enable the integration of third-party apps.

We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!

Our Purpose: To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance

Our Vision: To be the most trusted one-stop-shop software amp; financial platform for restaurants

Our Mission: to empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth

About the Role

Foodics is looking for a Technical Product Manager, a specialist who manages the technical functions of a product and employs strategic decision-making for ensuring that the product can compete in the open markets.

You will be responsible for aligning engineering teams and work in collaboration with the Product and Business Managers to achieve product goals. The ideal candidate will have strong technical skills and rich industry experience in engineering roles to be able to meet job requirements. The position demands a mix of management and technical skills to lead development teams.

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Responsibilities

• Gather business requirements and compare to the existing software capabilities, able to create gap analysis and drive the gaps to closure through JIRA.
• Lead/participate with cross-functional teams for issues analysis, detail these issues, and propose business improvements to mitigate future occurrences.
• Support daily issues troubleshooting to root cause and handle the second-tier escalations, and create immediate solutions for the issues which need lead time to implement.
• Create and manage the product technical backlog and roadmap on JIRA
• Write technical stories that clearly explain the technical flow which may include flowcharts, general usage of SDKs, the required API calls, relations in database, etc.
• In partnership with the development teams to perform functional testing of system enhancements/changes resulting from the work effort.
• Monitor the app performance and stability through Crashlytics and Logs

Requirements

• Deep understanding of SDLC and agile processes
• Experience in local networking, services integrations, and web APIs
• Experience in writing detailed technical documentation, e.g., writing full documentation for integrating mobile app with payment service
• Experience working in agile methodology amp; demonstrated the ability to work in dynamic, fast-paced work environments.
• Strong team collaboration, and strong written and verbal communication skills. Can resolve issues collaboratively without escalations.
• Must have great analytical and troubleshooting skills.

Benefits

• We offer a people-focused culture that fosters inclusion, diversity, innovation, and a flexible work setup: remotely, in-office, and hybrid models.
• A performance-based company that offers 30 calendar days of vacation, 30 days of work from anywhere, excellent career advancement opportunities, and lucrative compensation, including bonuses and company shares potential
• Working in a hyper-growth environment, you will enjoy numerous learning and career development opportunities.
• Accelerated learning opportunities - attending training, conferences, and events as needed
• An excellent opportunity to grow and work with the most amazing people in the industry
• Being part of an environment that offers challenging goals, autonomy, and mentoring creates incredible opportunities for you and the

Job Rewards and Benefits