Junior Customer Support-Arabic Speaker
Admiral Markets, Jordan
Job Description
Admirals is expanding and looking for a new hero to join our global team. (Junior Customer Support-Arabic Speaker) - we know you are out there!
Who we are?
Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub, making personal finance transparent and accessible to everyone and everywhere. We are constantly expanding and diversifying our product offerings, and we are known as the quality market leader throughout the years. Today, Admirals consists of a team of over 400 professionals located in our 6 worldwide hubs, making us a truly global organization.
Why should you become an Admiral?
- Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your careers.
- Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures. We aim to provide an efficient infrastructure and responsive organization to support you in your daily work-related challenges.
- Our values - we value creativity, innovation, and the power of teamwork that we all bring to the table.
Your daily activities as (Junior Customer Support-Arabic Speaker) will be:
- Control the pending applications and client support (Phone, Chat, Email).
- Check website + TR content.
- Content translations.
- Request documents from the clients.
- Resolve tasks from the Compliance department.
- Test new features and services.
- Retention.
- Cross-sell.
- Upsell.
Requirements
- Bachelor's degree in related field.
- Advanced use of modern computer software used for daily activities, such as Microsoft Office suite, CRM, Atlassian, JIRA, Skype, Meta Trader and others.
- Willingness to work with clients.
- Excellent communication and cooperation skills
- Strong sense of responsibility.
- Must keep the reputation and confidential information of the Employer.
- Ability to analyze and generalize.
- Ability to work independently.
- Good stress tolerance.
- Age 20-30 years
- Arabic language native
- English language C1-C2 or native
- Forex knowledge (good but not mandatory)
Benefits
- Meaningful and impactful role within a regulated global financial company we are among the TOP-20 biggest brokers in the world.
- Competitive salary, internal bonuses related to the company business results.
- Amazing personal growth experience - paid external pieces of training, professional literature, e-courses.
- Professional and personal development in a very dynamic and multicultural environment.
We’ll be happy to see you in our team!